Refund & cancellation policy

Watchfront is a digital software subscription (SaaS). You get access to website monitoring, alerts and reporting for the plan you choose. There is no physical product. See pricing for current plans and INR amounts.

• Paid plans are billed in advance for each billing period (monthly by default; annual where offered).
• Charges are in Indian Rupees (INR) via Cashfree Payments.
• Your invoice/receipt is issued for the registered business: Watchfront.

• You can cancel a paid plan at any time from Settings → Plan & usage, or by emailing likhith.reddy@watchfront.in.
• Cancellation stops the next renewal. You keep access until the end of the period already paid for.
• Downgrades take effect at the end of the current paid period unless we apply an immediate change at your request.

• Within 7 days of first paid purchase: if you have not substantially used the paid features (for example, you upgraded by mistake), email likhith.reddy@watchfront.in and we will issue a full refund to the original payment method.
• After 7 days, or after substantial use: subscription fees are generally non-refundable for the remainder of the billing period. We may offer a credit or prorated adjustment at our discretion for prolonged outages on our side.
• Duplicate / failed charges: contact us with the Cashfree order / payment ID. Verified duplicate successful charges are refunded in full.
• Refunds, once approved, are initiated via Cashfree and typically appear in 5–7 business days depending on your bank or UPI app.

If a checkout is abandoned or a payment fails, no plan upgrade is applied. You can retry from billing settings. Partial authorisations that do not complete are not charged as a successful subscription.

1. Email likhith.reddy@watchfront.in from your account email.
2. Include workspace name, plan, payment date, and Cashfree order ID (from your receipt or payment email).
3. We respond within one business day and process eligible refunds promptly.

Billing & refunds: likhith.reddy@watchfront.in · Phone: +91 72070 27415 · Contact us · Terms of service